FAQs

 

Contact

How do I contact someone at Manahan Ltd?

We provide email support so please do not hesitate to contact us if you have any questions that you may have on hello@manahan.co.nz

We endeavour to reply to your inquiries within 1 working day.

 

Orders

What currency will my order be processed in?

Your order will be processed in New Zealand dollars.

The currency convertor on our website provides you with an estimated cost that is calculated using a currency calculator that is updated daily.

 What payment methods do you accept?

We accept payment by Visa and Mastercard.

 Which countries do you ship to and what are your shipping rates?

We currently only ship to the following countries:

  • New Zealand NZD              $10
  • Australia NZD                     $20
  • United Kingdom NZD         $40
  • United States NZD             $40

However, we will be adding more countries to ship to. If you would like to get in touch about getting a product shipped to a country that is not listed above, please send us an email on orders@manahan.co.nz and we will do our best to help you.

 What are your shipping times?

We will try to deliver your products within the estimated shipping times. Any estimates of delivery times are made in good faith and we cannot be liable for any loss, expense, or other damage caused by any delay in delivery.

  • New Zealand
    • North Island 2-3 working days
    • South Island 2-4 working days
    • Rural Addresses 3-5 working days
  • Australia 5-10 working days
  • United Kingdom and United States 10-15 working days

 Can I cancel my order?

If you would like to cancel an order after you have placed it, you must contact us soon as possible on hello@manahan.co.nz However, if the order has already been dispatched, the order will be subject to our Return conditions listed below.

 

Returns

What is our return policy?

We will be happy to offer you a refund or exchange on any item(s) purchased from our website provided that:

  • The item(s) are returned to us within fourteen (14) days of receiving the item(s)
  • The item(s) are unused, unworn, with original tags and labels, still attached and the item(s) are in a brand new condition
  • Our branded boxes are considered to be a part of the product and all packaging, promotional print collateral must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state.

Please note that return shipping costs are at the expense of the customer. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. Any exchanges will be sent back to you free of charge.

If your product fits the above requirements, send us an email on orders@manahan.co.nz and we will send further instructions on how to proceed with your return.

Can I return a sale item?

Please note that we do not offer returns or exchanges on Sale items, so please choose carefully. We will honour any obligations if it is found that the sale item is faulty. See below for instructions if you believe your item is faulty.

How do I get a refund?

Refunds will be credited to your original method of payment, if the item(s) returned to us have met the criteria stated above.

Original shipping charges will not be refunded.

If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once we receive the returned item(s), we will process the refund as soon as possible, and notify you via email of the progress of your refund.

How do I exchange an item(s)?

If your product fits the above requirements, send us an email on orders@manahan.co.nz and we will send further instructions on how to proceed with exchanging your item.

Any exchanges will be sent back to you free of charge.

However, any duties and taxes due on delivery will be payable by the customer, as these are charged by your local customs authority and are unfortunately out of our control.

What if my item(s) are faulty?

Items are faulty if they are received damaged. If any item(s) are found to be faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange or credit.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you believe your item is faulty, you must contact us via email on orders@manahan.co.nz explaining the fault as soon as possible, but within seven (7) days of receiving the item. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.

If we deem that the item is faulty, we offer you the choice of a refund in your original method of payment or exchange on another item. We are not responsible for the loss or delay of packages being returned to us, and we recommend that you use a shipping service that provides a tracking number and insurance to return your item(s) to us. This policy applies to all national and international orders.

If the item being returned is faulty, at our discretion, we will credit the a standard cost of shipping cost for the costs you incurred as a result of returning the item(s) to us. These costs are at our discretion.

What if my return is not accepted?

We reserve the right to refuse the right to return or refund on item(s) which have been returned to us which are not in an unused, unworn and brand new condition. If you would like it shipped back to you, we will take a credit card payment for the shipping costs or it will remain in our head office for 30 days before being discarded. Shipping costs will vary based on your location.

Menswear and Boyswear Ranges - Coming Soon
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